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Returns

We operate a 21 day peace of mind returns policy on all products purchased from our website. The following conditions apply to all goods purchased.

You must notify us you wish to return your goods by email: sales@wtlighting.co.uk, fax: 01782 599961 or by writing within 14 days of receiving your product, you have a total of 21 days to return your unwanted product which will start immediately from the day after your goods are delivered( the date will be recorded by our carriers). WT Lighting will not take any responsibility for goods returned after this period.

Customers have a duty of care whilst the goods are in their possession and are responsible for returning all goods they have received in original packaging and with all the components they were delivered with -  lightbulbs and screws for example. Goods must not have been installed, or modified and should be in a new condition allowing them to be re-sold at a later date. It is the customer’s responsibility to return unwanted/unsuitable product/s at their cost (we advise tracked delivery).

If you receive a faulty product or have any shortages, you must notify us by email : sales@wtlighting.co.uk, fax: 01782 5999961, telephone:01782 319743 or writing ( WT Lighting, 150 Uttoxeter Road, Longton, Stoke-On-Trent, Staffordshire, ST3 1PX) within 7 days, clearly notifying the fault with the product you have purchased. We will then arrange for collection of the faulty product and organise for a replacement to be sent. Alternatively if a refund has been requested, the refund will only be applied once the product/s have been received and checked.  If the product/s returned are found to be fault free, the customer will be liable to pay carriage charges and in some cases a restocking charge. This may mean a partial refund being processed.

All refunds will be processed as soon as products returned are received and checked. If a refund is requested and meets the criteria above, a full refund of the product will be made within 14 days.

WT Lighting will in no way be liable for any costs incurred due to faulty goods or shortages such as electrician’s fees, time taken from employment etc.

We have the right to refuse refunds for failure to meet the above criteria.